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GP Patient Survey results 2020 - BEST SURGERY IN SOUTH GLOUCESTERSHIRE, BRISTOL AND NORTH SOMERSET

Wellington Road Family Practice was rated as the best practice for the FOURTH consecutive year in South Gloucestershire, Bristol and North Somerset.

Every year a GP Practice patient survey is carried out. The results of the 2020 survey have just been published. Wellington Road Family Practice has scored higher than average in every area surveyed. 98% of Wellington Road Family Practice patients who responded to the survey, described their overall experience of Wellington Road as good; the national average overall experience was 82%. GP Practices are judged on access to your GP service, making an appointment, your experience of your most recent appointment, your health as well as your overall experience. To achieve these excellent results for the fourth year running is outstanding, encouraging and a real boost to morale, especially as we have experienced a difficult year with sickness amongst the team.

Our aim is always to provide high quality, personalised care and we are delighted that the response from our patients yet again is so positive.

A very big THANK YOU on behalf of the whole team to all our patients who took the time to respond to the survey.

If you would like to see the full survey results you can find these at: https://www.gp-patient.co.uk/

We have some devastating news. Dr Kate Mansfield has sadly passed away. -  Click here for futher information

See our latest Spring/summer newsletter at the bottom of our news section

From June 2020 the doctors listed below are the regular doctors that are working as part of the team.

  • Dr Brynn Bird
  • Dr Huw Taylor
  • Dr Stephanie Meats
  • Dr Joanna Hunt
  • Dr Tara Dallard

CORONAVIRUS 

  • The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

    What to do if you have symptoms

    Stay at home for 7 days if you have either:

    • a high temperature
    • a new continuous cough
    • loss of taste or smell

    Do not go to a GP surgery, pharmacy or hospital.

    You do not need to contact NHS 111 to tell them you're staying at home.

    Read the advice about staying at home.

    Use the NHS 111 online coronavirus service if:

    • you feel you cannot cope with your symptoms at home
    • your condition gets worse
    • your symptoms do not get better after 7 days

    Use the 111 coronavirus service

CHANGES TO OUR OPEN ACCESS SURGERIES

FROM 16TH MARCH 2020, PLEASE DO NOT COME TO THE SURGERY. 

All routine visits to the practice to see a  doctor, nurse or health care assistant have been cancelled.

If you need help please ring 01454 323366. A receptionist will need to ask you some questions. They are here to help and support you so please cooperate with the practice staff at all times. If the receptionist is unable to deal with your enquiry themselves, they will add your name to a list for the most appropriate person, either a doctor or a nurse to ring you back.  The doctor or nurse will ring you in order to triage and decide whether you need to be seen or not. If they decide you need to be seen, you will be asked to attend the surgery later that morning or afternoon having been given an appointment time. 

If you have an appointment currently booked with a nurse or the health care assistant, we will contact you by phone beforehand to advise whether your appointment is deemed necessary or needs to be cancelled.

Our telephone lines may be busy so please bear with us during this difficult time. Thank you.

 

GP Patient Survey 2019 - One of the highest rated practices for the third consecutive year in South Gloucestershire, Bristol and North Somerset

Every year a GP Practice patient survey is carried out. The results of the 2019 survey have just been published. Wellington Road Family Practice has scored higher than average in every area surveyed. 99% of Wellington Road Family Practice patients who responded to the survey, described their overall experience of Wellington Road as good; the national average overall experience was 83%. GP Practices are judged on access to your GP service, making an appointment, your experience of your most recent appointment, your health as well as your overall experience. To achieve these excellent results for the third year running is outstanding, encouraging and a real boost to morale.

Our aim is always to provide high quality, personalised care and we are delighted that the response from our patients yet again is so positive.

A very big THANK YOU on behalf of the whole team to all our patients who took the time to respond to the survey.

If you would like to see the full survey results you can find these at: https://www.gp-patient.co.uk/

GP Patient Survey 2018 -  Top Practice in South Gloucestershire, Bristol and North Somerset

We are overwhelmed to have been voted in this national survey for the second year running as the top practice in South Gloucestershire, Bristol and North Somerset. 

We aim to provide high quality, personalised care and are delighted that the response from our patients yet again is so positive. We are a close knit team and the success of our growing practice is down to the care, hard work and commitment of each and every member of our team.

Thank you on behalf of the whole team to all our patients who took the time to respond to the survey.

GP Patient Survey 2017 –  Top Practice in South Gloucestershire

We are delighted that we have been voted joint top practice in South Gloucestershire in this national survey.

Dr Kate Mansfield, at Wellington Road Family Practice, said: “As the smallest practice in South Gloucestershire we aim to provide high quality, personalised care and are delighted that the response from our patients is so positive. We are a close knit team and the success of our growing practice is down to the care, hard work and commitment of each and every member of our team.”

Thank you on behalf of the whole team to all our patients who took the time to respond to the survey.

Please click here to see further details.

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